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Using Technology To Analyze Patient's Data

Leo H. Bressman, Sr Director IT, Medco
Leo H. Bressman, Sr Director IT, Medco

Leo H. Bressman, Sr Director IT, Medco

Challenges in technology to meet enterprise needs in 2013 and expectations 

There's a lot of room for improvement in user experience, especially in healthcare, not only to avoid any diagnostic or treatment errors, but also to reduce confusion in healthcare environments.

The problem: Patients entering the office were asked to sign in using an iPad.

The initial screen was confusing and non- intuitive. They were asked to type in their names using the iPad keyboard and sign the screen with a stylus.

The effects: They got frustrated and required help from receptionists, whose time was supposed to be saved through use of the iPad sign in. Additionally, the receptionist had to print out the information to retrieve the patient’s paper chart- another productivity loss.

The moral of the story: We, as technology leaders, need to be aware of all our audiences and design systems that first work for them and then us.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier 

Speech Recognition holds a lot of promise and has made great gains but needs to be further refined and integrated into the healthcare infrastructure. Revenue Cycle Management is another area where healthcare IT faces challenges.

Manner in which data is used to head off problems and complications before they happen

In healthcare, unlike other industries, 'problems or complications' could have devastating consequences- which is why avoidance is top of mind among technology experts in the field. At Medco Health, we led the way in using technology to analyze patient’s data with the goal of ensuring safety and avoiding adverse events.

Thoughts on how IT strategic planning supports organization-wide efforts to improve quality, cut costs and improve efficiency in the Healthcare sector 

Strategic Planning contains three basic steps: assess the current state; draw the future state; and develop a tactical roadmap to get there. IT is ideally suited to facilitate this process with business partners. In drawing the future state, factors need to be considered including current and future healthcare regulatory climate; new markets; new technologies such as social media and mobile platforms; the growing risks of privacy breach, fraud, and natural disasters and other strategic healthcare drivers.

Technology trends impacting enterprise business environment

Mobile Computing is both an exciting innovation as well as a scary one. The challenge for IT is to build effective and easy-to-use apps for mobile devices. It is not sufficient to perform ‘quick and dirty’ surgery on your website to make it fit on a 5” screen. Remember, you must provide a rewarding and secure user experience to make the interaction successful.

My roles and responsibilities as a CIO

To excel in today’s world, a CIO must now add a whole new set of competencies and disciplines to their toolbox including:

• Business Relationship Management: learn how to manage, communicate and influence your business partners.
• Vendor Management: lead from initial contracting to ongoing oversight.

Lessons learned and advice for fellow CIOs

At every IT conference you attend, the predominant topic is always about strengthening the IT-Business relationship. The reality is if you haven’t walked in your business partner’s shoes, you can’t effectively understand what motivates him/ her and what are his/her top priorities. I would recommend taking an assignment in a business group, as I did, to really understand their world.

See Also:

Top Patient Communication Solution Companies

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